Support

How do credits work?
Each portrait or milestone generation uses credits. Credits come from a subscription (renewed automatically each period) or from one-time coin packs. If a generation fails on our end, the credit is automatically refunded to your account.

How do I cancel my subscription?
Subscriptions are managed entirely through your Apple ID — open the App Store app on your device, tap your profile picture, tap Subscriptions, and select Newborn Moments to cancel or change your plan.

Can I get a refund?
All purchases are processed by Apple, so refunds are handled through Apple's own system: go to reportaproblem.apple.com, find the purchase, and request a refund there. We're also happy to help if you email us.

What happens to the photos I upload?
Your photos are used only to generate the portrait or collage you asked for. See our Privacy Policy for the full details, including how face detection works and what we never do with your data.

How do I delete my account and data?
Open the app, go to Profile, and use the delete account option. This permanently removes your uploaded photos, generated portraits, and purchase history from our systems.

A generation failed or looks wrong — what now?
Occasionally a generation can fail or produce an unexpected result. Failed generations are refunded automatically. If something looks off or you're stuck, email us with the theme name and roughly when it happened, and we'll take a look.